Credit Card Reconsideration Telephone Numbers

The following is the latest known phone numbers and processes to contact reconsideration services for major credit card issuers. We will attempt to keep this list as up to date as we can but banks frequently change their numbers. If you notice a non-working number please contact us with any updated numbers you may know of.

American Express Credit Card Reconsideration

• New accounts (personal & business): 1-877-399-3083
• Existing accounts (personal & business): 1-866-314-0237
• Hours:
  • Monday to Friday – 8am-Midnight
  • Saturday – 10am-6:30pm
  • Sundays – Closed
• You can check your application status online: https://www262.americanexpress.com/eaol/welcome.do

Bank of America Credit Card Reconsideration

• Personal: Monday to Friday 8am-7pm
• Bank of America seems to change around their reconsideration phone number frequenty, below is the most recent numbers:
  • 1-866-224-8555
  • 1-866-224-7803
  • 1-800-354-0401
  • 1-866-505-7481
• Business: Monday to Friday 8am-Midnight
  • 1-800-481-8277 – Application status line.
  • 1-888-663-6262 – Alternative Credit Analyst
  • 1-800-601-3923 – Another known number
  • 1-866-695-6598 – Another Known Number
• You may also check your application online here: https://www.bankofamerica.com/credit-cards/application-status-center/
• Phone status line (press 3 then enter your social security number): 1-877-721-9405

Barclaycard Credit Card Reconsideration

• Personal: 7 days a week – 8am to 12am (midnight)
  • 1-866-408-4064
• You can check your application status online: https://www.barclaycardus.com/apply/cas/applications/search

Capital One Credit Card Reconsideration

• Capital One will not look into your application until you’ve received an email from them on the status of your application. It’s not recommended that you call until you’ve received this information.
  • 1-800-625-7866 – Application Services
  • 1-800-951-6951 – General Customer Service (Automated)
  • 1-800-548-4593 – General Customer Service and Application Line (Automated)
  • 1-800-707-0489 – Senior Escalation Account Managers
  • 1-800-933-5182 – Option 3: Application Status
  • 1-800-889-9939 – Additional Number
  • 1-800-903-9177 – Additional Number

Chase Credit Card Reconsideration

• Personal: 1-888-270-2127
  • 8am-10pm Monday to Friday
  • 8am-8pm Saturday and Sunday
• Business: 1-800-453-9719
  • 1pm-10pm Monday to Friday
• J.P. Morgan (Ritz-Carlton card only): 1-800-527-7415

Citibank Credit Card Reconsideration

• Citibank is interesting, you can’t call in for reconsideration. Instead, you must mail a letter to the reconsideration department via U.S. Mail and outline everything that you would say during a phone call reconsideration.
  • CitiBank Executive Review Department
    P.O. Box 6000, Sioux Falls, SD 57117

Discover Credit Card Reconsideration

• 1-888-676-3695

FIA Card Services

• FIA is a subsidiary of Bank of America and issues the Alaska Airlines business credit card only.
  • 1-866-505-7481 – English
  • 1-866-865-7843 – Spanish (they also speak english and it’s been reported more success has been found with this number)

U.S. Bank Credit Card Reconsideration

• Known Numbers
  • 1-800-947-1444
  • 1-800-685-7680
• Hours:
  • 8am – 8pm Monday to Friday
  • 9am – 6pm Saturday
  • Closed Sunday

Wells Fargo Credit Card Reconsideration

• 1-866-412-5956
  • 9am – 9pm; Monday till Friday
• 1-800-967-9521
  • 8am – 7pm; Saturday
• Check the status of your application by calling 1-877-514-3717